PrinterMS or Ricoh @Remote: how do they differ, and why can they coexist?
Ricoh @Remote is the manufacturer's remote management service for automatic meter reporting and supplies replenishment, linked to Ricoh service processes. Ricoh printers are common in Hungarian leasing fleets, so operators often ask whether they need another system. @Remote monitors the printers but does not run the leasing business: it does not calculate contract charges, page prices, minimums or excess usage, issue Hungarian invoices, or cover your non-Ricoh fleet. PrinterMS adds that business layer across brands and also processes Ricoh meter reading emails natively.
@Remote provides manufacturer monitoring tied to Ricoh service. PrinterMS is the leasing business system: contracts, fee calculations and Hungarian invoices across brands. They serve different roles; the business still needs an invoicing layer.
Updated: 11 July 2026
Choose PrinterMS if
Leasing businesses that want contract-based Hungarian invoices from Ricoh and other printers in one system.
Ricoh @Remote is a better fit if
Operators using Ricoh's manufacturer service and supplies replenishment who need its dedicated communication channel.
PrinterMS vs Ricoh @Remote: point by point
| Criteria | PrinterMS | Ricoh @Remote |
|---|---|---|
| Ricoh printer telemetry | Native meter reading emails and an SNMP agent | Deep manufacturer integration: automatic readings and supplies replenishment |
| Other brands | Multi-brand SNMP: Kyocera, Konica Minolta, HP, Canon, Xerox and more | Outside its focus; @Remote serves Ricoh printers |
| Billing engine and contracts | Page prices, minimums, excess usage, replacements and versioned templates | None; tied to manufacturer internal processes |
| Hungarian invoicing and NAV | Billingo, Számlázz.hu and NAV Online Számla | None |
| Independence | Your system, with your prices and customers | Tied to the manufacturer ecosystem and service |
| Supplies replenishment | Toner tracking and alerts; manual ordering | Automatic manufacturer supplies delivery for its own printers |
Why do they serve different roles?
@Remote is Ricoh's manufacturer channel: the printer reports back, and meter readings and supplies requirements enter Ricoh's processes. Your leasing business has its own contracts, page prices and customer invoices. @Remote does not provide or promise that layer. PrinterMS turns readings into contract-based charges and Hungarian invoices, regardless of the printer brand.
Related:Automatic revenue calculation
Do you have a large Ricoh fleet?
PrinterMS processes Ricoh meter reading emails natively. At the configured time, the printer sends its readings; the system assigns them to the correct contract and calculates charges. Its own SNMP agent also reads the fleet live, including toner levels and error codes. A Ricoh-heavy Hungarian fleet is therefore well suited to PrinterMS, whether or not @Remote is also used.
Related:Printer fleet management
The takeaway
You can keep @Remote for Ricoh manufacturer monitoring and use PrinterMS to run your business. The manufacturer service and supplies channel can stay in place, while invoices, contracts, return analysis and non-Ricoh printers are managed in PrinterMS. The invoicing layer comes from PrinterMS.
Related:View pricing
Related features
DCA monitoring
The agent reads meter readings, toner levels and error codes from networked printers in real time.
View detailsEmail meter readings
Where an agent cannot reach the printer, scheduled emails report its meter readings automatically.
View detailsPrinter fleet management
See every printer’s location, service history and return on investment in one live view.
View detailsContracts
Create contracts from templates and track them per printer. Update a price once to apply it to every linked contract.
View detailsFrequently asked questions
pays for itself.
A small price increase your customers will barely notice can cover the cost of the software. Try it with your own figures: if it does not convince you within 60 days, we will refund every fee.
Payment starts on day one, with a 60-day money-back guarantee. Cancel at any time. EU data storage and Hungarian-language support.