Service log and repairs
Service history: every repair linked to the printer
What failed, who repaired it and which part was used? In PrinterMS, every service entry stays linked to its printer in chronological order. Parts used are deducted from stock automatically, customer QR reports arrive in the same place, and the history stays with the printer when it moves to another customer. In a dispute, look it up instead of relying on memory.
Service log
per printer
- 14 May · Fuser replacementIM C3500
- 2 April · Roller cleaningTASKalfa 3252ci
- 19 March · Black toner replacementIM C3500
The part used was deducted from stock automatically.
What this module takes off your hands
- Service requests and repairs for each printer, in a searchable chronological history
- Parts used are deducted from stock automatically
- Customer QR reports and service reports from DCA error codes arrive here
- History stays with the printer through relocations and replacements
A few steps, then it runs itself
A service request is created
A customer reports through a QR code, the DCA detects an error code, or you add a report yourself. Whatever the source, it is linked to the printer.
Record the repair
Record the work and the parts used. Those parts are deducted from stock automatically.
The history stays with the printer
Every entry is kept chronologically in the printer’s record, searchable years later. It follows the printer when the customer changes.
Settle disputes with records, not memory
Who repaired it, when, what was replaced and at what cost? The answers are in the printer’s record, rather than a notebook or someone’s memory. You can answer customers faster, and the next person can see the same history.
1 record
the printer’s complete service history
Automatic
stock deduction from service entries
Years
of searchable repair history
Related features
QR issue reporting
Customers report issues from the sticker on their printer without logging in. The service request is created automatically.
View detailsInventory
Repairs reduce stock and supplier invoices replenish it. Always know what is available.
View detailsPrinter lifecycle
From purchase to disposal: track costs, revenue and when each printer pays for itself.
View detailsAutomatic revenue calculation
Turn meter readings into contract charges automatically, including page rates, minimums and overage.
View detailspays for itself.
A small price increase your customers will barely notice can cover the cost of the software. Try it with your own figures: if it does not convince you within 60 days, we will refund every fee.
Payment starts on day one, with a 60-day money-back guarantee. Cancel at any time. EU data storage and Hungarian-language support.