Customer issue reporting
QR issue reporting: customers report, the system creates the record
A customer calls about a fault, and you have to work out which printer they mean. With PrinterMS, every printer gets a QR sticker: the customer scans it, describes the issue and sends the report. No login or app needed. The report reaches you linked to the printer and its full history, with built-in protection against spam.
New service request
report open
Ricoh IM C3500 · Hajdú Irodatechnika Kft.
“Paper keeps getting stuck during double-sided printing. The display shows a paper jam.”
SourceQR sticker · no login needed
Received5 minutes ago
What this module takes off your hands
- A sticker on the printer lets customers report without logging in or installing an app
- Reports arrive linked to the printer, so there is no guessing which machine is affected
- Built-in spam and duplicate protection on the public form
- DCA error codes can also create service reports automatically, without a customer report
A few steps, then it runs itself
Attach the sticker
Each printer has a QR code. Print it, attach it to the printer, and your reporting channel is ready.
The customer scans and describes the issue
They scan with their phone, describe the problem and send it. No login, app or phone call needed.
The report reaches you
The report appears in your list linked to the printer and its history. Built-in protection filters spam.
Report issues without a phone call
No guessing which printer the customer means, and no report lost in voicemail. Every issue arrives in writing, linked to the right printer.
0 calls
needed to report an issue
1 sticker
per printer, with no login
Instant
report in the printer’s record
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A small price increase your customers will barely notice can cover the cost of the software. Try it with your own figures: if it does not convince you within 60 days, we will refund every fee.
Payment starts on day one, with a 60-day money-back guarantee. Cancel at any time. EU data storage and Hungarian-language support.